State Farm® Insurance Agent Julie Bass
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Elizabeth Noel
October 17, 2024
5
out of
5
rating by Elizabeth Noel
"Julie bass is was so helpful and so kind since I signed up for State Farm. She always replied quickly or seems to be quick to me. So far no problems with State Farm."
We responded:
"Elizabeth, thank you so much for your kind words! I'm glad to hear that you've had a positive experience since signing up with State Farm. It's wonderful that you find our responses quick and helpful. If you ever need anything or have any questions, feel free to reach out. We're here to assist you! - Julie Bass - State Farm Insurance Agent, Monona, WI"
Orrin Carr
October 15, 2024
5
out of
5
rating by Orrin Carr
"Great attention to detail and follow through."
We responded:
"Orrin, Thank you for your wonderful review! I'm glad you appreciated our attention to detail and follow-through. We're always here to assist with any future needs or questions. - Julie Bass - State Farm Insurance Agent, Monona, WI"
shannon gabel
September 14, 2024
1
out of
5
rating by shannon gabel
"I would advise finding a different insurance company, the hassle I have had with contacting this one has been nothing but a hassle. On top of it my policy got changed before the next due date was up, was told to pay another amount due when I already paid up for that month. Ended up paying it, and decided to go with another insurance company and they refuse to give me my refund back."
We responded:
"Dear Shannon, Thank you for sharing your concerns and bringing to our attention the issue with your refund. We apologize for any inconvenience or frustration this may have caused you. We understand that timely and accurate refunds are essential, and we are sorry for any delays or confusion you experienced. We assure you that we take refund requests seriously and will investigate the matter thoroughly to rectify the situation. To resolve this issue, we are awaiting a breakdown of all activity from our accounting dept on your account. Our team is working diligently to understand the situation and ensure that you receive the refund you are rightfully owed. We value your feedback and appreciate your patience as we work towards a resolution. Our goal is to provide excellent customer service, and we regret that we fell short in this instance. We are committed to addressing the issue promptly and providing you with the assistance you deserve. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction. Best regards, Laura Potter Customer Support Team "
Kira Zeman
August 13, 2024
3
out of
5
rating by Kira Zeman
"EDIT: I have updated my rating after I found the estimate in my junk folder, it was sent. However, I received it one day short of two weeks after I initially went in for the estimate. I received it after I had stopped by two additional times. My experience didn't give me a lot of confidence and I ultimately went through someone else - who was able to give me an estimate while I was in their office. Original review below. ---- I went to get an estimate two weeks ago and was told it would be ready the following Monday. I didn’t hear anything, so stopped in that Wednesday, was told that I would get it most likely the next day. Gave it another week as the next Wednesday I stopped in. I told them I’d give it until Friday before I went elsewhere. It’s Friday evening now and I’ve had no communication. I would have at least liked an update. I don’t believe I should have to wait longer just for an estimate, and I’m feeling that if I ever would need to file a claim, I wouldn’t get prompt service or decent communication. Looking elsewhere."
We responded:
"Thank You for your review! Feedback is so important as it helps to improve and discover where there is a problem. You helped us discover a communication breakdown in our new quote request process. Again, thank you and this breakdown has been fixed, so we can continue developing positive relationships with new people as we have done for 18 years. It is a pleasure to work with new people on their insurance and financial needs by offering more than just a price. We get to know you well, to serve you well, to make sure you are well protected. I hope you will allow us the opportunity to show you how good we really are now that we have our communication break improved and fortified. "
Scott Hatlevig
July 25, 2024
5
out of
5
rating by Scott Hatlevig
"First thing is Laura Potter is fantastic! We had a few problems getting house insurance going because of the roof, but she fought for us by getting it extended and even went so far as to talk to our roofer and got him there a month earlier at no extra cost. She really went above and beyond to help us out. Cant give her enough praise but I hope this review helps to show it."
We responded:
"Hi Scott, thanks a ton for your awesome review! I'm so glad Laura could assist you with your house insurance and go the extra mile to get your roofer there early. She truly is fantastic! If you ever need anything else, don't hesitate to reach out. - Julie Bass - State Farm Insurance Agent, Monona, WI"
Jackie Donaldson
July 18, 2024
5
out of
5
rating by Jackie Donaldson
"Laura was so helpful and all around great to work with when we needed a rather spur-of-moment homeowner’s insurance policy and answering a whole bunch of questions! Thank you so much, Laura!"
We responded:
"Thank you so much for your wonderful review, Jackie! I'm so happy Laura was able to assist you with your homeowner’s insurance policy and answer all your questions! We truly appreciate your support and are always here to help! - Julie Bass - State Farm Insurance Agent, Monona, WI"
Chad Mcgrath
June 24, 2024
1
out of
5
rating by Chad Mcgrath
"I was looking to get a quote for car insurance. Laura contacted me right away and we set up an appointment for the following day. She didn't show up. I gave her the benefit of the doubt and set up another appointment. She came to that one but for some reason she couldn't get a quote for my car. She said she was going to contact underwriting to understand why and call me back. That was two weeks ago and I never heard from her. Terrible experience."
We responded:
"Chad, Thank you for your feedback, and we sincerely apologize for the delay in responding to your request for an auto quote. Recently, we have been prioritizing our current customers who experienced catastrophic hail and wind damage, which has significantly impacted our response times. We should have shared this information with you at the time of your auto quote request to set proper expectations, and we regret any inconvenience this may have caused. Please know that we are working diligently to improve our response process and sincerely regret the experience you had. Again, thank you for the feedback, we aim for excellence and are glad to be held to that standard. "
Pheny Windom
June 10, 2024
1
out of
5
rating by Pheny Windom
"I have been with this company for years, and it deeply concerns me to write this, but the communication I have received over the last month has been unacceptable. Laura has scheduled multiple appointments with me and has forgotten both times. Each time, I had to call her, only to hear, "Oh, sorry, I've been busy," or that she forgot and would call me back. I have yet to receive any follow-up from her. I need immediate assistance with basic policy questions and clarification on my account, as the policy portal provides insufficient information. It as if she doesn't want you to save money providing no information on the multiple car discounts or others. The lack of communication is unacceptable, and I need prompt attention to my inquiries!! It is unprofessional to miss every appointment without providing the courtesy of a timely call back. I expect this matter to be resolved immediately. *Unable to send a email due to one not being provided and my calls go unanswered and not returned. -Pheny"
We responded:
"Pheny, Thank you for bringing this issue to our attention. We sincerely apologize for the negative experience you had with our office. We understand that the level of customer service you received was not up to our usual standards. We have taken immediate action and addressed this matter with Laura, who is committed to resolving the issue for you. Rest assured, she will be working diligently to provide you with a resolution before noon today. If you have any further concerns or would like to discuss the matter in more detail, please feel free to contact us directly at info@juliebass.com. We value your feedback and are dedicated to ensuring your satisfaction. Once again, we apologize for any inconvenience this may have caused and appreciate your patience as we work to make things right."
Ken Ehmpke
May 24, 2024
5
out of
5
rating by Ken Ehmpke
"Laura Potter answered my questions about an up coming car rental. She was quick and helpful. She saved me a lot of money that Budget wanted to add to the rental. Thanks Laura"
We responded:
"Ken, I'm happy to hear that you had a great experience with Laura and she was able to answer your car rental questions! Saving you money and providing quick, helpful service is what we aim for. Thank you for choosing our office for your insurance needs! - Julie Bass - State Farm Insurance Agent, Monona, WI"
Jon Richardson
April 19, 2024
5
out of
5
rating by Jon Richardson
"Teresa was extremely helpful In getting a new policy ready Last minute on a Friday. Julie and her team are Great to work with. Been with Julie and State Farm for over 10 years. Her Service is top notch!"
We responded:
"Jon-thank you!!!!! It has been and is a joy to work with you. Thank you for giving the shout out to Teresa too. "
Katia Marshall
April 18, 2024
5
out of
5
rating by Katia Marshall
"I've been with Julie Bass State Farm for over five years. I'm impressed with the quality, friendliness and expedited service. I've had questions come up over the years here and there and have always gotten answers in a timely manner. Laura at Julie Bass has been helpful a number of times. I don't do a lot of reviews and typically only do then when I can recommend without hesitation. Highly recommend."
We responded:
"Katia-what a delight to read your review! Thank you so so much! It is always a pleasure to connect with you! Laura definitely cares and aims to please. "
Eric Cortese
March 5, 2024
5
out of
5
rating by Eric Cortese
"Always willing to help and deliver on questions quickly! Have been a client for years and have never been disappointed!"
We responded:
"Your 5-star review has made our day, Eric! It's customers like you who motivate us to strive for excellence. We appreciate your loyalty!"
Melissa Mikuski
February 29, 2024
5
out of
5
rating by Melissa Mikuski
"I’m very appreciative of everyone on Julie’s team over the years. Everyone is extremely friendly & helpful. Laura recently assisted me with what would have otherwise been a stressful situation but she made it comfortable and easy. It made my day! Thank you for all of your hard work and kindness. :)"
We responded:
"Thank you for your kind words, Melissa! We're glad to hear that Laura provided you with great service. If you ever need anything else, don't hesitate to reach out. We're here to help!"
Sue B
February 20, 2024
5
out of
5
rating by Sue B
"Julie and her staff are very friendly and helpful. Been a customer for years and so far State Farm hasn't given me a reason to go anywhere else. Great discounts too!"
We responded:
"Sue, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Denis Rudisch
November 4, 2023
5
out of
5
rating by Denis Rudisch
"Super friendly, competent, and fair. Julie is always looking out for her clients!"
We responded:
"Thank you, Denis! We appreciate the kind review. Please reach out if you need anything."
Thomas Hannah
April 12, 2023
5
out of
5
rating by Thomas Hannah
"Very knowledgeable staff! I love my bundle!!"
We responded:
"Thomas, thank you! We appreciate your trust in us to take care of your insurance policies."
Christy Churchill
April 3, 2023
5
out of
5
rating by Christy Churchill
"Terry was very personable and patient."
We responded:
"Christy, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Monona."
Ashley Vossekuil
March 31, 2023
5
out of
5
rating by Ashley Vossekuil
"Great customer service and always very knowledgeable!! Would definitely recommend!!"
We responded:
"Ashley, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Eugene Roether
March 30, 2023
5
out of
5
rating by Eugene Roether
"Polite people, nice prices."
We responded:
"Eugene, thank you! We appreciate your trust in us to take care of your insurance policies."
-maria Montes
March 30, 2023
5
out of
5
rating by -maria Montes
"Thank you for your great service! Teresa has always helped me with my insurance. She is very knowledgeable and has always been kind and patient with me while I learned about my policies."
We responded:
"Maria, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Laura Potter
March 30, 2023
5
out of
5
rating by Laura Potter
"Julie and her team have been our agents for about 6 years now and have always been spot on with answers/questions and claims!"
We responded:
"Thank you for the five-stars, Laura! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Paula Hernandez
March 27, 2023
5
out of
5
rating by Paula Hernandez
"Thank you for always giving us the best service and rates. I enjoy working with Teresa because she always has my families best interest at heart. I have multiple vehicles, house, umbrella and life policies that Teresa explained to me in detail."
We responded:
"Paula, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Andrew Briddell
January 12, 2023
5
out of
5
rating by Andrew Briddell
"Julie and her entire State Farm team are first rate! We’ve been with her for over 10 years and couldn’t be happier with the service and support we receive from Julie and her colleagues."
We responded:
"Andrew, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
Frank Santiago
December 30, 2022
5
out of
5
rating by Frank Santiago
"My family and I have been dealing with Lora Gailloreto for about four years now! We have six drivers in our house and somehow Lora is able to keep us organized and insured especially with changes in the age of family members, location(canada/usa), vehicle upgrades/downgrades,housing etc. Lora has taken the time to review all of our policies with me, to make sure that we are getting the right coverage at the right price. I highly recommend Julie Bass- Lora Gailloreto 👍🏾"
We responded:
"Wow-thanks Frank. We truly love working with you too! Lora is awesome and is thoroughly committed to making sure you are well served and protected. Your kind words are so appreciated as a real high five to her work. "
Cindy Pulvermacher
October 24, 2022
5
out of
5
rating by Cindy Pulvermacher
"Lynn answered phone at agents office. We talked and I decided I would call the company. I called Lynn again because i needed help and she called company for me. Lynn, Also called me to make sure all was ok"
We responded:
"We love seeing reviews like this, Cindy! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"