State Farm® Insurance Agent Julie Bass

"Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that you’ve felt cared for and supported by our team here at Julie Bass State Farm. Providing friendly and helpful service is our top priority, and we’re so glad we’ve been able to make your insurance journey—from setting up your first plan to managing payments—smooth and stress-free. We truly appreciate having you as part of our State Farm family and are always here to help whenever you need us!"

"Julie we appreciate your kind words. You are a gem and it is a privilege to connect!!! "

"Thank you Melissa! We always enjoy working with you and your family!!! "

"Hello David, Thank you for keeping me updated on your situation. I understand that a third-party adjuster has reached out to you regarding your claims, and I can see how that might add to your frustration. Please know that my priority is to ensure you receive the support you need throughout this process. While third-party adjusters can sometimes play a role in expediting claims, I want to assure you that I am here to assist you every step of the way. I will coordinate with them and ensure that all your concerns are addressed promptly. If you have any questions or need clarification about the involvement of the third-party adjuster, please feel free to reach out to me directly. I’m here to help and will do my best to ensure a smooth resolution for you. Thank you for your understanding, and I appreciate your patience as we work through this together. Best regards, Julie Bass – Agent info@juliebass.com"

"Elizabeth, thank you so much for your kind words! I'm glad to hear that you've had a positive experience since signing up with State Farm. It's wonderful that you find our responses quick and helpful. If you ever need anything or have any questions, feel free to reach out. We're here to assist you! - Julie Bass - State Farm Insurance Agent, Monona, WI"

"Orrin, Thank you for your wonderful review! I'm glad you appreciated our attention to detail and follow-through. We're always here to assist with any future needs or questions. - Julie Bass - State Farm Insurance Agent, Monona, WI"

"Dear Shannon, Thank you for sharing your concerns and bringing to our attention the issue with your refund. We apologize for any inconvenience or frustration this may have caused you. We understand that timely and accurate refunds are essential, and we are sorry for any delays or confusion you experienced. We assure you that we take refund requests seriously and will investigate the matter thoroughly to rectify the situation. To resolve this issue, we are awaiting a breakdown of all activity from our accounting dept on your account. Our team is working diligently to understand the situation and ensure that you receive the refund you are rightfully owed. We value your feedback and appreciate your patience as we work towards a resolution. Our goal is to provide excellent customer service, and we regret that we fell short in this instance. We are committed to addressing the issue promptly and providing you with the assistance you deserve. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction. Best regards, Laura Potter Customer Support Team "

"Thank You for your review! Feedback is so important as it helps to improve and discover where there is a problem. You helped us discover a communication breakdown in our new quote request process. Again, thank you and this breakdown has been fixed, so we can continue developing positive relationships with new people as we have done for 18 years. It is a pleasure to work with new people on their insurance and financial needs by offering more than just a price. We get to know you well, to serve you well, to make sure you are well protected. I hope you will allow us the opportunity to show you how good we really are now that we have our communication break improved and fortified. "

"Hi Scott, thanks a ton for your awesome review! I'm so glad Laura could assist you with your house insurance and go the extra mile to get your roofer there early. She truly is fantastic! If you ever need anything else, don't hesitate to reach out. - Julie Bass - State Farm Insurance Agent, Monona, WI"

"Thank you so much for your wonderful review, Jackie! I'm so happy Laura was able to assist you with your homeowner’s insurance policy and answer all your questions! We truly appreciate your support and are always here to help! - Julie Bass - State Farm Insurance Agent, Monona, WI"

"Chad, Thank you for your feedback, and we sincerely apologize for the delay in responding to your request for an auto quote. Recently, we have been prioritizing our current customers who experienced catastrophic hail and wind damage, which has significantly impacted our response times. We should have shared this information with you at the time of your auto quote request to set proper expectations, and we regret any inconvenience this may have caused. Please know that we are working diligently to improve our response process and sincerely regret the experience you had. Again, thank you for the feedback, we aim for excellence and are glad to be held to that standard. "

"Pheny, Thank you for bringing this issue to our attention. We sincerely apologize for the negative experience you had with our office. We understand that the level of customer service you received was not up to our usual standards. We have taken immediate action and addressed this matter with Laura, who is committed to resolving the issue for you. Rest assured, she will be working diligently to provide you with a resolution before noon today. If you have any further concerns or would like to discuss the matter in more detail, please feel free to contact us directly at info@juliebass.com. We value your feedback and are dedicated to ensuring your satisfaction. Once again, we apologize for any inconvenience this may have caused and appreciate your patience as we work to make things right."

"Ken, I'm happy to hear that you had a great experience with Laura and she was able to answer your car rental questions! Saving you money and providing quick, helpful service is what we aim for. Thank you for choosing our office for your insurance needs! - Julie Bass - State Farm Insurance Agent, Monona, WI"

"Jon-thank you!!!!! It has been and is a joy to work with you. Thank you for giving the shout out to Teresa too. "

"Katia-what a delight to read your review! Thank you so so much! It is always a pleasure to connect with you! Laura definitely cares and aims to please. "

"Your 5-star review has made our day, Eric! It's customers like you who motivate us to strive for excellence. We appreciate your loyalty!"

"Thank you for your kind words, Melissa! We're glad to hear that Laura provided you with great service. If you ever need anything else, don't hesitate to reach out. We're here to help!"

"Sue, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"

"Thank you, Denis! We appreciate the kind review. Please reach out if you need anything."

"Thomas, thank you! We appreciate your trust in us to take care of your insurance policies."

"Christy, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Monona."

"Ashley, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."

"Eugene, thank you! We appreciate your trust in us to take care of your insurance policies."

"Maria, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"